Shipping Damage
&
Return Policies

Damage:

It has been and will continue to be Fleetwood's policy to work with our dealers to resolve any damage problems provided the guidelines below are followed:

1. Field-repairable damage:
   1. As a general rule the Sheerline, Encore, Library, Table, Flexiloft and Koala-Tee product lines are easily repairable in the field. Call Fleetwood Customer Care (800-257-6390) with the part(s) needed to repair unit. Fleetwood will send the parts, at cost, f.o.b. factory. Repair parts orders are handled on a "replacement order" basis (shipment within two weeks).
   2. The dealer is responsible for having the parts installed.
   3. The dealer files a claim with the carrier for the cost of repair including any applicable freight.

2. Damage/Freight Claims, Shortages and Discrepancies:
   1. Count and inspect all cartons received and verify total against packing list and freight bill before signing to accept shipment.
   2. Note any visible damage or shortages on the delivery slip. Have driver sign and date the delivery slip to acknowledge damage or shortage.
   3. If exterior is in such condition as to indicate interior damage, insist the carton be opened and describe any damage in writing on the delivery slip while the driver is present.
   4. Freight claims are the responsibility of the dealer and should be filed promptly with the carrier.
   5. Call carrier immediately to report any damage and request an inspection report. Confirm call in writing. Save all cartons for inspection, and do not remove merchandise from receiving area.
   6. If you discover damage* inside cartons after goods have been accepted, call carrier immediately to request an inspection report. Confirm call in writing. Inspection reports must be requested within 15 days of accepting the delivery. Keep damaged goods in original packaging and do not remove from receiving area.

*Concealed damage: Interstate Commerce Commission regulations require the consignee to inspect and make a claim for damaged goods within 15 days of receipt. Failure to observe this time period may result in the carrier disallowing any claim request.

Returns:

Merchandise returned due to ordering error or customer refusal:

1. Returned shipments will not be accepted unless written return authorization is obtained from Fleetwood Customer Care. All returns are subject to a minimum 35% restocking charge, and dealers are responsible for return freight charges and possible freight damages.
   Note: Merchandise must be in the original carton and be in resalable condition.
2. To minimize the risk of damage, the freight carrier should be informed that the unit is being returned because of ordering error and not because of damage.
3. The return authorization number must be clearly noted on the carton and bill of lading of the returned unit.
4. Limitations:
   1. Merchandise that has been specially designed for a customer is not returnable.
   2. Written return authorization must be obtained within 2 months (60 days) of the date of shipment from Fleetwood. Merchandise must be received back at the Fleetwood factory within 1 month (30 days) of return authorization being issued.